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GoldStar Home Repairs - Master Terms of Service (v2026.1) Page 1 of 3 GOLDSTAR HOME REPAIRS MASTER TERMS & CONDITIONS OF SERVICE Location: Wilmington, NC & Surrounding Areas Contact: info@gsrepairs.com | (910) 406-8720 Website: www.gsrepairs.com Business Hours: 8:00 AM – 6:00 PM, Monday – Saturday Welcome to GoldStar Home Repairs. These Master Terms & Conditions of Service ("Agreement") govern all home improvement, handyman, repair, commercial maintenance, and specialized mobile equipment services provided by GoldStar Home Repairs LLC ("GoldStar" or "Contractor") to the property owner, property manager, or authorized client ("Customer"). By approving any estimate, digital quote via Jobber, or formal invoice, the Customer explicitly agrees to be legally bound by the terms outlined below. 1. SCOPE OF WORK & PROJECT EXECUTION All services performed by the Contractor shall be strictly limited to the written line items detailed within the digitally accepted Jobber Estimate or Invoice (the "Scope of Work"). 1. No Verbal Modifications: The Scope of Work cannot be modified verbally by any member of our team or by any subcontractor. Any request for extra, alternative, or expanded tasks must be officially compiled into a formal digital Change Order via Jobber and approved by the Customer before additional work will commence. 2. Subcontracting: GoldStar may use qualified subcontractors to complete specialized portions of the contracted work at GoldStar’s sole discretion. 2. FINANCIAL TERMS, TRIP FEE, LATE FEES & CANCELLATIONS Customer agrees to make payment in full immediately upon completion of the outlined Scope of Work unless a progressive milestone payment schedule is explicitly detailed in the Jobber estimate. 1. Payment Methods: Contractor accepts major credit cards, debit cards, and bank transfers executed securely through the Jobber Client Hub, as well as pre-authorized company checks. 2. Trip Fee: GoldStar charges a $149.00 Trip Fee per service call (listed as “Diagnostic Call and Transit” on GoldStar’s price list). The Trip Fee covers dispatch, arrival, and the first thirty (30) minutes of on-site labor—enough for an evaluation or a quick fix, such as installing a window blind. If the Customer approves additional work, the Trip Fee is applied toward the approved work. 3. Late Fees: Invoices remaining unpaid forty-eight (48) hours past project completion shall be deemed delinquent. Delinquent accounts are subject to a $35.00 late fee, plus a finance charge of 1.5% per month (18% per annum) on any remaining unpaid balance until paid in full. 4. Cancellation Policy: If a Customer cancels a scheduled appointment or contract within twenty-four (24) hours of the scheduled arrival window, the Customer remains legally liable to reimburse the Contractor for all special-order materials purchased for the project, alongside an immediate $75.00 late cancellation administrative fee. 3. ACCESS TO PROPERTY, UTILITIES & ON-SITE INTERFERENCES To deliver the gold standard of efficiency, the workspace must be safely accessible, properly prepared, and entirely dedicated to our team during service windows. 1. Utility Authorization: Customer grants Contractor explicit, unhindered permission to utilize the property’s structural electrical outlets and water utilities at no operational cost. These utilities are strictly required to operate heavy-duty machinery, pneumatic equipment, charging docks, and cleanup tools safely. Contractor is entirely exempt from any liability relating to marginal variances or usage increases on the Customer’s monthly utility bills. GoldStar Home Repairs - Master Terms of Service (v2026.1) Page 2 of 3 2. Physical Entry: Scheduled work is performed during business hours (8:00 AM – 6:00 PM, Monday – Saturday). Customer must ensure an adult authorized representative (aged 18 or older) is present to facilitate access, or provide clear digital gate codes, lockbox combinations, or structural keys. 3. Wasted Trip & Rescheduling (Return Fee): Contractor schedules exclusive, dedicated time blocks for every project. If Contractor arrives at the scheduled time and the trip is completely wasted because the Customer’s site is not ready—including but not limited to: other contractors scheduled for the same work area at the same time (for example, another crew performing exterior cleaning or pressure washing while GoldStar is scheduled for exterior work), no access to the property, locked entry or missing keys, or an unprepared work area—the project will be halted and a $149.00 Return Fee will be assessed to the Customer’s bill. The Return Fee covers rescheduling and is charged on top of the quoted price of the work. It is separate from, and in addition to, the $149.00 Trip Fee, and it is not applied toward the approved work. This fee must be paid in full before Contractor will reschedule or return to finish any outstanding work. 4. PRE-EXISTING CONDITIONS & DAMAGE WAIVERS As a repair service focusing on small-to-medium home improvements, the Contractor frequently encounters underlying structural anomalies. 1. Concealed Defects: Contractor acts solely upon observable structural parameters. Contractor bears zero legal liability for any pre-existing structural decay, dry rot, active mold infestations, subterranean termite damage, hidden water leaks, degraded internal plumbing, or non-code-compliant electrical wiring discovered behind drywall, beneath flooring, or inside ceilings during project execution. If such underlying defects are unmasked, work will cease instantly, and a remedial Change Order will be issued. 2. Personal Property Cleared: It is the Customer’s exclusive responsibility to relocate all valuable objects, fine art, fragile heirlooms, electronics, and furniture away from the designated work zone before the Contractor arrives. Contractor rejects any liability for accidental cosmetic damage to items left exposed within or adjacent to active working areas. 5. MATERIALS, WARRANTIES & CUSTOMER-SUPPLIED GOODS Contractor enforces rigid structural quality baselines on all proprietary materials and craft methods. 1. Craftsman Warranty: GoldStar provides a one (1) year craftsman warranty, beginning on the date of completion, covering GoldStar’s workmanship and labor only. This warranty does not cover pre-existing conditions or manufacturer defects; materials and parts carry only their manufacturer’s warranty. This warranty is null and void if the completed work undergoes structural misuse, extreme coastal weather degradation, localized shifts, or modifications by external parties. 2. Zero Liability for Customer-Supplied Materials: If a Customer requests that Contractor install specific fixtures, appliances, parts, or materials purchased independently by the Customer (e.g., from online retail liquidators, Amazon, or home centers), Contractor provides absolutely no warranty on those components. Contractor bears zero liability for product failures, manufacturing defects, early degradation, or structural fluid leaks stemming from customer-supplied goods. If a customersupplied part fails during or following installation, the Customer is completely responsible for all subsequent labor charges required to troubleshoot, extract, or reinstall a replacement item. 6. DIGITAL DOCUMENTATION, PRE-WORK EVIDENCE & MEDIA RELEASE To ensure total clarity and eliminate fraudulent property damage claims, Contractor aggressively documents structural benchmarks. 1. Time-Stamped Evidence: Customer grants Contractor full authorization to capture comprehensive, time-stamped digital photographs and video recordings of the property’s work zones before tool deployment, throughout production phases, and immediately upon task completion. These electronic digital records act as conclusive legal proof of the physical state of adjacent walls, floors, fixtures, and properties. 2. Marketing Release: Customer agrees that Contractor may utilize these captured transformation images for commercial marketing, social media portfolios, educational content, and digital website presentations without any financial compensation or prior consent requirements. All private consumer information (such as street names or personal portraits) will be cropped or blurred out to secure privacy. GoldStar Home Repairs - Master Terms of Service (v2026.1) Page 3 of 3 7. CONDUCT, WORKPLACE SAFETY & RIGHT TO TERMINATE Our team operates under strict professional rules and expects a safe workspace. 1. Zero-Tolerance for Abuse: Contractor enforces a zero-tolerance operational policy regarding verbal hostility, screaming, profiling, sexual harassment, physical intimidation, or threatening conduct by Customers toward any member of our team or any subcontractor. 2. Safe Environment: The work zone must remain completely free of unsecured domestic animals, active safety biohazards, unventilated toxic chemicals, or un-contained minor children. 3. Immediate Walk-Away Right: If a Customer violates these safety or conduct terms, Contractor retains the unilateral legal right to terminate the contract and exit the property immediately. Upon such safe evacuation, the Customer remains legally obligated to pay for 100% of the recorded labor hours expended and any raw materials bought up to the exact moment of contract termination. 8. COLLECTION COSTS, INDEMNIFICATION & NORTH CAROLINA LAW 1. Attorneys’ Fees & Collection Costs: If the Customer defaults on any payment due under this contract, the Customer agrees to reimburse the Contractor for all financial collection overheads. This includes, without limitation, direct invoices from thirdparty collection agencies, administrative filing expenses, mandatory court fees, and reasonable attorneys’ fees incurred by the Contractor, irrespective of whether a formal lawsuit is filed. 2. Limitation of Total Financial Liability: To the furthest extent permitted by local statutory law, the aggregate total financial liability of Contractor for any claims, errors, systemic oversights, structural accidents, breaches of contract, or tortious negligence shall be strictly capped and limited to a maximum amount not to exceed the gross monetary amount actually paid by the Customer to the Contractor under this specific single project contract. 3. Governing Law & Dispute Resolution: This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina. The parties agree to first attempt to resolve any dispute arising from this Agreement through goodfaith mediation. If the dispute is not resolved through mediation, the exclusive venue for any legal action shall be the courts of New Hanover County, North Carolina.

GoldStar Home Repairs - Standard Service Agreement (v2026.1) Page 1 of 2

STANDARD SERVICE AGREEMENT &

LIABILITY WAIVER

Contractor: GoldStar Home Repairs LLC ("GoldStar" or "Contractor")

Email: info@gsrepairs.com | Phone: (910) 406-8720

Business Hours: 8:00 AM – 6:00 PM, Monday – Saturday

Customer Name: __________________________________

Service Address: _________________________________

Date: _______________

1. Scope of Work & Compensation

● Services: Contractor agrees to perform the work outlined in Estimate/Invoice #___________

(hereafter referred to as the "Scope of Work"). Any additional work requested by the Customer

will require a written Change Order and may incur extra charges.

● Trip Fee: GoldStar charges a $149 Trip Fee per service call (listed as “Diagnostic Call and

Transit” on GoldStar’s price list). The Trip Fee covers dispatch, arrival, and the first thirty (30)

minutes of on-site labor—enough for an evaluation or a quick fix, such as installing a window

blind. If the Customer approves additional work, the Trip Fee is applied toward the approved

work.

● Payment: Customer agrees to pay the total agreed-upon amount upon completion of the work

unless a progressive payment schedule is explicitly stated in the estimate. Invoices remaining

unpaid forty-eight (48) hours past project completion shall be deemed delinquent. Delinquent

accounts are subject to a $35.00 late fee, plus a finance charge of 1.5% per month (18% per

annum) on any remaining unpaid balance until paid in full.

2. Access to Property and Utilities (Crucial Clause)

● Physical Access: Customer grants Contractor full access to the property during standard

working hours (8:00 AM – 6:00 PM, Monday – Saturday) to perform the agreed-upon services.

● Utility Access: Customer agrees to provide Contractor, at no cost, continuous and uninterrupted

access to the property's electrical power (outlets) and water supply as necessary to operate

tools, machinery, and equipment required to complete the job. Contractor is not liable for any

minor fluctuations in the utility bill resulting from standard tool usage.

● Wasted Trip & Rescheduling Fee (Return Fee): Contractor schedules exclusive, dedicated

time blocks for every project. If Contractor arrives at the scheduled time and the trip is completely

wasted because the Customer’s site is not ready—including but not limited to: other contractors

scheduled for the same work area at the same time (for example, another crew performing

exterior cleaning or pressure washing while GoldStar is scheduled for exterior work), no access to

the property, locked entry or missing keys, or an unprepared work area—the project will be halted

and a $149 Return Fee will be assessed to the Customer’s bill. The Return Fee covers

rescheduling and is charged on top of the quoted price of the work. It is separate from, and in

GoldStar Home Repairs - Standard Service Agreement (v2026.1) Page 2 of 2

addition to, the $149 Trip Fee, and it is not applied toward the approved work. This fee must be

paid in full before Contractor will reschedule or return to finish any outstanding work.

3. Limitation of Liability & Pre-Existing Conditions (Maximum Protection)

● Hidden Damages: Contractor is only responsible for the explicit work outlined in the Scope of

Work. Contractor is not liable for any pre-existing structural defects, hidden rot, water damage,

mold, pest infestations, faulty electrical wiring, or plumbing issues discovered behind walls,

ceilings, or under flooring during the course of the repair. If such conditions are discovered, work

will stop until a Change Order is signed.

● Direct/Indirect Damage: To the maximum extent permitted by law, Contractor’s total liability for

any claims, losses, damages, or expenses arising out of this agreement—whether due to

negligence, breach of contract, or otherwise—shall not exceed the total amount paid by the

Customer to the Contractor for the services rendered under this specific contract.

● Personal Property: Customer is responsible for clearing the work area of any fragile items,

furniture, electronics, or valuables prior to the Contractor's arrival. Contractor is not liable for

damage to items left in the designated work zone.

4. Materials and Warranties

● Craftsman Warranty: GoldStar provides a one (1) year craftsman warranty, beginning on the

date of completion, covering GoldStar’s workmanship and labor only. This warranty does not

cover pre-existing conditions or manufacturer defects; materials and parts carry only their

manufacturer’s warranty.

● Exclusion of Materials: Contractor makes no warranties regarding materials, parts, or

appliances purchased for the job. Any warranties on materials are strictly those provided by the

manufacturer.

5. Termination & Dispute Resolution

● Either party may terminate this agreement if the other party breaches the terms. If the Customer

terminates the contract before completion, the Customer is legally obligated to pay the Contractor

for all labor hours completed and materials purchased up to the exact moment of cancellation.

● This Agreement shall be governed by and construed in accordance with the laws of the State of

North Carolina. The parties agree to first attempt to resolve any dispute arising from this

Agreement through good-faith mediation. If the dispute is not resolved through mediation, the

exclusive venue for any legal action shall be the courts of New Hanover County, North Carolina.

CUSTOMER ACKNOWLEDGMENT & SIGNATURE

By signing below, the Customer acknowledges that they have read, understood, and agree to be bound

by all the terms, conditions, and liability limitations outlined in this agreement.

Customer Signature: ______________________________ Date: _______________

Contractor Signature: _____________________________ Date: _______________

Website Terms and Conditions

Welcome to GoldStar Home Repairs!

These terms and conditions outline the rules and regulations for the use of GoldStar Home Repairs's Website, located at https://gsrepairs.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use GoldStar Home Repairs if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing GoldStar Home Repairs, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, GoldStar Home Repairs and/or its licensors own the intellectual property rights for all material on GoldStar Home Repairs. All intellectual property rights are reserved. You may access this from GoldStar Home Repairs for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Copy or republish material from GoldStar Home Repairs

  • Sell, rent, or sub-license material from GoldStar Home Repairs

  • Reproduce, duplicate or copy material from GoldStar Home Repairs

  • Redistribute content from GoldStar Home Repairs

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. GoldStar Home Repairs does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of GoldStar Home Repairs, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, GoldStar Home Repairs shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

GoldStar Home Repairs reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant GoldStar Home Repairs a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

  • Commonly-known consumer and/or business information sources;

  • Dot.com community sites;

  • Associations or other groups representing charities;

  • Online directory distributors;

  • Internet portals;

  • Accounting, law, and consulting firms; and

  • Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of GoldStar Home Repairs; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to GoldStar Home Repairs. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of GoldStar Home Repairs's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury;

  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • Limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.