GOLDSTAR HOME REPAIRS

MASTER TERMS & CONDITIONS OF SERVICE

Location: Wilmington, NC & Surrounding Areas

Contact: info@gsrepairs.com | (910) 406-8720

Website: www.gsrepairs.com

Welcome to GoldStar Home Repairs. These Master Terms & Conditions of Service ("Agreement") govern all home

improvement, handyman, repair, commercial maintenance, and specialized mobile equipment services provided by GoldStar

Home Repairs ("Contractor") to the property owner, property manager, or authorized client ("Customer"). By approving any

estimate, digital quote via Jobber, or formal invoice, the Customer explicitly agrees to be legally bound by the terms outlined

below.

1. SCOPE OF WORK & PROJECT EXECUTION

All services performed by the Contractor shall be strictly limited to the written line items detailed within the digitally

accepted Jobber Estimate or Invoice (the "Scope of Work").

No Verbal Modifications: Field technicians and installers lack the legal authority to modify the Scope of Work

verbally. Any request for extra, alternative, or expanded tasks must be officially compiled into a formal digital

Change Order via Jobber and approved by the Customer before additional work will commence.

Subcontracting: Contractor reserves the right to retain qualified, licensed, and insured subcontractors or specialized

craftsmen to complete specialized portions of the contracted work at Contractor’s sole discretion.

2. FINANCIAL TERMS, LATE FEES & CANCELLATIONS

Customer agrees to make payment in full immediately upon completion of the outlined Scope of Work unless a

progressive milestone payment schedule is explicitly detailed in the Jobber estimate.

Payment Methods: Contractor accepts major credit cards, debit cards, and bank transfers executed securely through

the Jobber Client Hub, as well as pre-authorized company checks.

Late Fees: Invoices remaining unpaid forty-eight (48) hours past project completion shall be deemed delinquent.

Delinquent accounts are subject to an immediate administrative fee of $35.00, plus an accumulating late finance

charge of 1.5% per month (18% per annum) on any remaining outstanding balance until paid in full.

Cancellation Policy: If a Customer cancels a scheduled appointment or contract within twenty-four (24) hours of the

scheduled arrival window, the Customer remains legally liable to reimburse the Contractor for all special-order

materials purchased for the project, alongside an immediate $75.00 late cancellation administrative fee.

3. ACCESS TO PROPERTY, UTILITIES & ON-SITE INTERFERENCES

To deliver the gold standard of efficiency, the workspace must be safely accessible, properly prepared, and entirely

dedicated to the Contractor's personnel during service windows.

Utility Authorization: Customer grants Contractor explicit, unhindered permission to utilize the property's structural

electrical outlets and water utilities at no operational cost. These utilities are strictly required to operate heavy-duty

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machinery, pneumatic equipment, charging docks, and cleanup tools safely. Contractor is entirely exempt from any

liability relating to marginal variances or usage increases on the Customer’s monthly utility bills.

Physical Entry: Customer must ensure an adult authorized representative (aged 18 or older) is present to facilitate

access, or provide clear digital gate codes, lockbox combinations, or structural keys.

C. Wasted Trip & Rescheduling (Return Fee): Contractor schedules exclusive, dedicated time blocks for every project.

If Contractor arrives at the scheduled property and is unable to safely, properly, or efficiently execute work due to factors

outside of their control—including but not limited to: uncoordinated conflicting contractors on-site, a completely

unprepared work zone, locked property access, or missing customer keys—the project will be halted. A mandatory

$149.00 Return Fee will be automatically assessed to the Customer's bill. This balance must be settled in full before

Contractor will reschedule or return to finish any outstanding work.

4. PRE-EXISTING CONDITIONS & DAMAGE WAIVERS

As a repair service focusing on small-to-medium home improvements, the Contractor frequently encounters underlying

structural anomalies.

Concealed Defects: Contractor acts solely upon observable structural parameters. Contractor bears zero legal

liability for any pre-existing structural decay, dry rot, active mold infestations, subterranean termite damage, hidden

water leaks, degraded internal plumbing, or non-code-compliant electrical wiring discovered behind drywall, beneath

flooring, or inside ceilings during project execution. If such underlying defects are unmasked, work will cease

instantly, and a remedial Change Order will be issued.

Personal Property Cleared: It is the Customer’s exclusive responsibility to relocate all valuable objects, fine art,

fragile heirlooms, electronics, and furniture away from the designated work zone before the Contractor arrives.

Contractor rejects any liability for accidental cosmetic damage to items left exposed within or adjacent to active

working areas.

5. MATERIALS, WARRANTIES & CUSTOMER-SUPPLIED GOODS

Contractor enforces rigid structural quality baselines on all proprietary materials and craft methods.

Craftsmanship Limited Warranty: Contractor provides a ninety (90) day structural craftsmanship warranty

covering errors stemming exclusively from improper installation mechanics executed by Contractor. This warranty is

null and void if the completed installation undergoes structural misuse, extreme coastal weather degradation,

localized shifts, or modifications by external parties.

Zero Liability for Customer-Supplied Materials: If a Customer requests that Contractor install specific fixtures,

appliances, parts, or materials purchased independently by the Customer (e.g., from online retail liquidators, Amazon,

or home centers), Contractor provides absolutely no warranty on those components. Contractor bears zero liability

for product failures, manufacturing defects, early degradation, or structural fluid leaks stemming from customer-

supplied goods. If a customer-supplied part fails during or following installation, the Customer is completely

responsible for all subsequent labor charges required to troubleshoot, extract, or reinstall a replacement item.

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6. DIGITAL DOCUMENTATION, PRE-WORK EVIDENCE & MEDIA RELEASE

To ensure total clarity and eliminate fraudulent property damage claims, Contractor aggressively documents structural

benchmarks.

Time-Stamped Evidence: Customer grants Contractor full authorization to capture comprehensive, time-stamped

digital photographs and video recordings of the property's work zones before tool deployment, throughout production

phases, and immediately upon task completion. These electronic digital records act as conclusive legal proof of the

physical state of adjacent walls, floors, fixtures, and properties.

Marketing Release: Customer agrees that Contractor may utilize these captured transformation images for

commercial marketing, social media portfolios, educational content, and digital website presentations without any

financial compensation or prior consent requirements. All private consumer information (such as street names or

personal portraits) will be cropped or blurred out to secure privacy.

7. CONDUCT, WORKPLACE SAFETY & RIGHT TO TERMINATE

GoldStar technicians operate under strict professional rules and expect a safe workspace.

Zero-Tolerance for Abuse: Contractor enforces a zero-tolerance operational policy regarding verbal hostility,

screaming, profiling, sexual harassment, physical intimidation, or threatening conduct by Customers toward any field

technician, office administrator, or subcontractor.

Safe Environment: The work zone must remain completely free of unsecured domestic animals, active safety

biohazards, unventilated toxic chemicals, or un-contained minor children.

Immediate Walk-Away Right: If a Customer violates these safety or conduct terms, Contractor retains the unilateral

legal right to terminate the contract and exit the property immediately. Upon such safe evacuation, the Customer

remains legally obligated to pay for 100% of the recorded labor hours expended and any raw materials bought up to

the exact moment of contract termination.

8. COLLECTION COSTS, INDEMNIFICATION & NORTH CAROLINA LAW

Attorneys' Fees & Collection Costs: If the Customer defaults on any payment due under this contract, the Customer

agrees to reimburse the Contractor for all financial collection overheads. This includes, without limitation, direct

invoices from third-party collection agencies, administrative filing expenses, mandatory court fees, and reasonable

attorneys' fees incurred by the Contractor, irrespective of whether a formal lawsuit is filed.

Limitation of Total Financial Liability: To the furthest extent permitted by local statutory law, the aggregate total

financial liability of Contractor for any claims, errors, systemic oversights, structural accidents, breaches of contract,

or tortious negligence shall be strictly capped and limited to a maximum amount not to exceed the gross

monetary amount actually paid by the Customer to the Contractor under this specific single project contract.

Jurisdiction: This Master Agreement shall be governed, interpreted, and legally enforced strictly in compliance with

the laws of the State of North Carolina. The parties agree that the exclusive legal venue for any formal litigation or

mediation arising from this contract shall reside solely within the courts of New Hanover County, North Carolina.